Cardiff plumbers the worst in the country?

Cardiff County has topped a list of places in the UK to receive the most complaints about plumbers. During 2016 and 2017, Cardiff County Council’s Trading Standards department received nearly 750 complaints about plumbing work or products, more than twice as many as second place Surrey County Council which received just over 300. 

The Water Regulation Advisory Scheme (WRAS) submitted Freedom of Information requests to every council in the UK with Trading Standards authority, to determine the areas where most complaints were lodged about plumbing tradesmen.

Cardiff wasn’t the only county to receive a high number of complaints in Wales. The Vale of Glamorgan council also reported 153. While the South East of England had hundreds of complaints across Kent, Essex and Hertfordshire, which all made the top ten.

Julie Spinks, managing director of WRAS, comments: “Consumers are experiencing problems with plumbers up and down the country. Whilst it’s encouraging to see that so many are using their right to complain about bad tradesmen, it’s worrying that so many have felt the need to.”

Despite there being more than 7000 complaints lodged to UK councils in the last two years, only 12 fines were issued.

“I’d urge anyone looking for a plumber to always go through an approved scheme, such as WaterSafe or through their water company, which vets them to check they are suitably qualified and insured to carry out domestic work and ensure your work complies with water fittings regulations,” adds Spinks.

The 10 councils which reported the most complaints about plumbing tradesmen were:  

1.        Cardiff County – 741

2.        Surrey County – 313

3.        Essex County – 305

4.        Norfolk County – 299

5.        Kent County – 298

6.        Stoke City – 174

7.        Hertfordshire County – 167

8.        Vale of Glamorgan – 153

9.        Durham County – 144  

10.      Gloucestershire – 140

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