New boiler servicing guide aimed at consumers

The Heating and Hot Water industry council (HHIC) has produced a new guide for consumers which details what they can expect when having their gas boiler serviced by a Gas Safe registered engineer. The guide to gas boiler servicing lays out agreed industry best-practice for boiler servicing – and aims to educate consumers on the standards they should expect. As well as highlighting the importance of using Gas Safe registered engineers, the document also details a list of the steps engineers should take when they visit a customer’s home and lays out a new 10-point HHIC Customer Service Charter.

HHIC Director Stewart Clements comments: “Industry has produced this consumer-facing guidance, to support the professional accredited heating engineer. We believe that by outlining what homeowners can expect from their service, it will assist with the message that ‘the cheapest quote isn’t always the best.

“The reason is simple; as a consumer, it is reasonable to assume when procuring a service of your gas boiler that different providers will all offer a similar, standardised, thorough high-quality service. But what constitutes a proper job? And how can consumers, especially those who might not have any knowledge of the industry, be sure they are receiving what they should?

Gas Safe registered engineers are key to communicating the importance of best practice to consumers and we encourage them to download the guide and share it with their customers.”

Installer Drew Styles, who is pictured on the front of the guide, adds: “As an industry professional, I understand that quality has always been high on the agenda for professional accredited installers, but rogues bring down the reputation of the highly skilled industry and paint our industry in a bad light, particularly with the UK consumer.

“The HHIC consumer guide to gas boiler servicing is designed to raise awareness with consumers and support installers in maintaining high standards. It’s great to see that the heating industry is continuing to take steps to improve awareness of the level of service that consumers can expect on their boilers. When you take into consideration how much the average household depends on their heating and hot water system, keeping it in tip-top condition is essential. I will certainly be sharing the guide with my customers.”

The document is available to download here

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