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A new Technical Hub has been launched by Firebird, with the aim of making the design and installation process of a heating system as simple and as trouble free as possible. Based at the company’s UK headquarters in Plymouth, the Technical Hub provides a free design and technical support package for heating professionals. From the initial design, through to the completed installation, the Firebird technical team will be on hand to provide support and assistance.
The company says that the support service will not only ensure that important warranty criteria are met, but provide valuable support in complying with the requirements of MCS for renewable installations. It will also help free up time for the heating professional by reducing some of their workload.
Providing as much help as required, the Firebird Technical Hub team are available to help design and plan the project before it gets on site. When the design is agreed, assistance is also available to help with quoting for the project and then providing a picking list of all the items required once it is secured. The team will then be on-hand for any technical support or assistance that may be required during installation.
Commenting on the concept behind the Technical Hub, David Hall, Firebird’s UK Director says: “We believe that we are the only oil-fired boiler manufacturer in the UK currently offering this level of total package of support. Not only are we making the design and installation process easier for the installer but we are also saving them valuable time. Add to this the satisfaction of the homeowner and it really is a win-win situation for the installer.”
For further information on the Firebird range of high-performance oil-fired boilers and renewable heating systems please www.firebird.uk.com