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A Cheshire based plumbing firm has improved its customer service and business operations by harnessing the benefits of BigChange’s mobile workforce and job management platform. Woodhouse Plumbing, Heating & Electrical is benefitting from the all-in-one cloud based system that combines back-office CRM, job planning and scheduling, a paperless mobile app for engineers, and real-time tracking of vehicles.
Woodhouse is using a plumbing and electrical version of the BigChange system, which allows back-office users to plan, manage, schedule and track work, including planned maintenance and urgent reactive work. This enables the business to respond faster to customers and intelligently allocate work orders based on real-time engineer availability, skills, live location and parts stock.
Founder and MD Rory Woodhouse comments: “My vision was to bring everything together in one single, joined-up system, all integrated with our Xero accounting, and this is exactly what we’ve achieved with BigChange. Technology like this gives independent operators like ourselves access to the same efficiencies and competitive advantage of the big players. By managing everything consistently, it means we can grow whilst maintaining our high service commitment.”