Better communication between business and client

TrustMark, the Government Endorsed Quality Scheme for tradespeople, has launched a Business and Consumer Portal that provides a secure, free and convenient platform for businesses and their customers to communicate and be transparent with each other.

This facility is open to TrustMark Registered Businesses and consumers and enables them to exchange messages, photographs, plans and any other relevant documents through the portal, keeping all communications in one convenient place. This method will ensure total clarity on both sides regarding the nature of the work agreed, costings, delivery dates and expected outcomes.

Consumers can also request a quote for work directly through their portal account. By doing so, any selected Registered Business will receive an email inviting them to log into the TrustMark Business Portal where they can view new enquiries. Once a quote has been accepted and a project is ongoing, either side can track progress and request info or record updates as and when required.

Registered Businesses have the option to personalise their profile on the TrustMark website, allowing them to add company logos, photographs of previous work and highlight areas of specialism and the locations they cover. Businesses using this service will also have access to a range of free template documents such as contracts and invoices

Simon Ayers, Chief Executive Officer of TrustMark, says: “This new functionality of our website is part of our commitment to not only ease consumer access to reputable tradespeople, but to actively champion the businesses we know are doing the right thing. We believe this portal will make choosing to use a TrustMark Registered Business simpler than ever for consumers, and by making the quote request process as simple and barrier-free as possible, this will vastly increase the possibility of enquiries transforming into paying customers.

“We will retain our status as a not-for-profit social enterprise and have no intention to turn into a paid-for lead generation service – we simply want to provide a service that tangibly benefits each of our businesses and helps consumers.”

The portals are part of a series of initiatives designed to help TrustMark Registered businesses and consumers improve their communications. Future releases will also include the ability to accept card payments and provide access to finance options.
For further information about TrustMark, visit www.trustmark.org.uk

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