Backflow explainer video for customers

Installers looking to educate their customers on the damaging effects of backflow can point them to a new video from the Water Regulation Advisory Scheme (WRAS). It explains the issues around preventing and identifying backflow in common domestic scenarios, and why it should matter to householders.

Backflow is water moving in the wrong direction within a plumbing system. The video, which is live on the WRAS website and social media channels, covers key information such as when backflow can occur and how it can be prevented.

WRAS created the video, which is aimed at UK consumers and homeowners, at Yorkshire Water’s training facility. The three-and-a-half-minute video runs viewers through several scenarios that could cause backflow to occur, including water moving in the wrong direction back up into a basin tap.

Julie Spinks, managing director of WRAS, says: “At WRAS we work hard to protect public health and created this video to educate consumers on simple steps that can be taken to ensure they keep their families water safe. We hope that this serves as a useful tool for consumers and encourage plumbers and installers to use it to educate their customers.”

To view WRAS’ backflow video, please visit:

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