Gas Safe Register contract to stay with Capita

The Health and Safety Executive has announced that Capita Plc will continue to operate the Gas Safe Register, the official register of engineers licensed to undertake gas work, until March 2024.

As the preferred bidder determined by a public procurement process, Capita Gas Registration and Ancillary Services (CGRAS) – a division of Capita Plc – will deliver the five-year contract starting 1 April 2019. The renewed contract is expected to be worth £93 million over the five-year term.

Having operated the Register since 2009, CGRAS will continue its provision of the service, but with several enhancements. As part of the new contract, it will deliver a new digital platform, providing an electronic register, enhanced contact centre, website and mobile application. It will also increase inspections of gas installations and drive broader consumer awareness about gas safety.

Philip White, HSE’s Director of Regulation, says: “The bid from Capita / CGRAS was the strongest on cost and quality and we are confident they will continue to raise the standards of gas safety and provide a gas safe home for everyone.”

HSE said that in addition to the strength of Capita’s bid for the next concession, it felt assured by the way CGRAS had managed GSR services over the last nine years.

“We will continue to employ a thorough governance process, including key performance indicators and service level agreements with potential financial penalties to manage the contract closely to ensure services are delivered in a cost effective manner and the needs of gas engineers and consumers are met,” adds Philip White.

Jon Lewis, Chief Executive Officer at Capita, comments: “We are delighted to continue operating the Gas Safe Register as the Health and Safety Executive’s partner of choice. This new contract is an example of our expertise in harnessing digital technologies to deliver critical and specialist public services and reflects Capita’s important role as a strategic partner to government, delivering tangible benefits for the public sector.”

Speaking for the HHIC, Director Stewart Clements says:

“We are pleased to see continuity, and we look forward to building upon our existing successful relationship with the Gas Safe Register to continually raise standards of  gas safety and awareness amongst consumers of the need to always use a competent Gas Safe registered engineer.”

David Pinder, CEO of Baxi Heating, comments: “We are delighted with the announcement that Capita will continue to operate the Gas Safe Register. This will bring a continuity that can be developed to raise standards for gas engineers and increase awareness of gas safety for consumers. From our own perspective, as a manufacturer of gas boilers, safety is our highest priority. We already have a close working relationship with Gas Safe which can only benefit from this news.”

There is no action required for businesses and engineers currently registered and no change to registrations or renewal dates. All contact numbers will remain the same and registered engineers will be informed by the provider of any changes to the service that may affect them before they are introduced.

The contract award is now subject to a statutory 10-day standstill period in which other companies can contest the decision.

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