Resolve client disputes with ADR instead of the courts »
Most disputes with customers can be resolved by the parties reaching a solution among themselves, but when there is no easy answer, the ...
Less stress at work »
Statistics suggest that recent years have seen an alarming rise in suicide rates and depression related to work issues in the industry. Fergus, ...
How to get the relaxing holiday you need »
The holiday season might be here, but for many business owners in the industry it’s a huge challenge to delegate responsibilities and get ...
The value of a strong online presence »
In today’s ever-digital world, people are heading online to find reputable services and professionals they can rely on – and plumbing and heating ...
Preparing for the new tax year »
The start of a new tax year can be a daunting time for tradespeople, especially those who run their own businesses. With so ...
Taking measures: what are your KPIs? »
In his regular column, Aaron McLeish discusses the role KPIs play in a successful business. KPI stands for Key Performance Indicators and they ...
Setting goals for the year ahead »
Dan Pollard, former plumber and founder of business software provider Fergus, explains how to set up your business for a successful new year. ...
Business case for renewables training »
Heat pumps are expected to meet the majority of heating demand from 2025 under the Future Homes Standard. As the government ...
How to win work and influence people »
There is no shortage of jobs in the building services sector, but how do you land that dream position? Continuing his series of ...
Vision keeps the focus on business success »
Having a vision of what you want to achieve is crucial to growing your business, and formulating a clear set of goals will ...
