Heating engineers most trusted traders, poll reveals

Gas and heating engineers are Britain’s most trusted traders for 2016 – closely followed by electricians and plumbers, a survey has revealed today.

More than one in five UK homeowners (22%) opted for gas and heating engineers as the nation’s most trustworthy tradespeople in the 2016 poll, released by UK home assistance company HomeServe during Gas Safe Register’s Gas Safety Week. Electricians (11%) rated second among more than 2000 UK homeowners questioned in the OnePoll survey, followed by plumbers (8%), painters and decorators (7%), landscape gardeners (6%) and joiners (5%). 

“Before we let tradespeople have access to our homes, often for a number of hours, we obviously need to be completely confident we can trust them to do the job with competence and honesty,” says Greg Reed, HomeServe’s Chief Marketing Officer. “With the busy colder months ahead, gas and heating engineers will play a vital role in helping to repair people’s homes, so it’s fantastic to see them recognised in this survey. Gas Safety Week is a great way to celebrate those engineers who work hard to help us when we need them most.”

The survey showed that 67%  believe trustworthiness is the most important attribute a trader can have – with honesty, reliability, high quality workmanship and qualifications also ranking highly in the HomeServe-commissioned study. In total, 85% of homeowners deemed qualifications and accreditations to be essential ingredients (either extremely/very important) for choosing their trusted traders of choice. Smart clothes, compassion, good humour and a smile are deemed to be least important.

The study also shows that when it comes to the tricky decision about picking a trader, knowing them personally (39%) and word of mouth recommendations from family and friends (36%) prove to be the most popular choices.

Jonathan Samuel, Chief Executive at Gas Safe Register, adds: “Having any kind of work done can be stressful, and knowing that the person who is undertaking work is a suitably qualified professional like a Gas Safe registered engineer is a great help. We always say ‘Trust the Triangle’, and always use a Gas Safe registered engineer.”

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