Ministerial backing for new customer experience centre

A new Customer Experience Centre, based at Vaillant’s UK headquarters in Belper, Derbyshire, has been officially opened by Exchequer Secretary to the Treasury, Helen Whately. The new facility is designed to support both Vaillant and sister-brand Glow-worm, in reinforcing the company’s history of product innovation and the transition to low carbon technologies such as heat pumps and hydrogen-ready boilers.

Speaking at the opening, Klaus Jesse, MD for Vaillant Group UK and Ireland, said: “The new centre has been designed to provide an immersive and interactive environment, where customers can see the breadth of our extensive products first-hand, get a feel for how they work and gain a deeper understanding as to how they might meet their customers’ needs both now, and in the future. This newest addition sits perfectly alongside our network of fully equipped training centres across the country, where over 25,000 training spaces were booked in 2020, and further helps ensure heating professionals are fully equipped to diversify and maximise all new low carbon opportunities.

“As a business synonymous with customer centricity, every strategic decision we make is focused on supporting our customers to the best of our ability and we believe our Customer Experience Centre will provide a key resource as they navigate the next chapter.”

Vaillant recently announced a £3 million investment to expand the Belper manufacturing facility to serve growing demand for its aroTHERM plus heat pumps, alongside its range of gas condensing boilers. The company has reported a significant rise in demand for heat pumps this year and hopes to be manufacturing the products in the UK by the second half of 2022.

Having enjoyed a tour of the manufacturing facility, Helen Whately performed her ribbon cutting duties alongside Mark Wilkins, Vaillant’s technologies and training manager (left) and Klaus Jesse (right). Welcoming the company’s investment in renewable heating, she commented: ““We have helped thousands of households and businesses transition to low-carbon heating, through schemes like our Renewable Heat Incentive, and it is great to see companies like Vaillant investing in technology to support this. With carbon emissions from heating accounting for around 23% of all emissions in the UK, the industry has a vital role to play in both investment and consumer awareness as we transition to new renewable heating technologies.”

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