Most consumers still favour boilers, says survey

A new customer survey undertaken by BoilerGuide has revealed that gas boilers remain the heating option of choice for the majority of UK consumers. The online boiler quotation service asked 16,500 customers who had enquired for a new gas boiler, if they had considered any renewable heating options before opting for a new gas boiler.

Over 55% of respondents replied negatively, with one customer saying: “They (heat pumps) are all a big expensive con job.” Another revealed that they had considered going green, “But a heat pump needs to go in a new build or better insulated house”.

Other reasons for customers avoiding renewable alternatives included “Government grant limitations” and 25% of customers said that they had considered more eco-friendly heating options but had been put off by the steep price.

Founder of Boiler Guide, David Holmes says: “The data shows that more must be done by the government to encourage customers to consider installing renewable heating systems. The delay in the Heat and Buildings strategy is certainly not helping and homeowners and the heating industry have been left in limbo. We’re still in the dark about incentives and any potential funding that might be available to support greener alternatives. Meanwhile, demand for gas boilers continues to grow.”

The government has committed to banning new gas boilers in new-build homes from 2025 and is also expected to phase out gas boilers completely in a bid to achieve net-zero carbon emissions targets by 2050. Boiler Guide also asked customers if the recent news coverage on the so-called Boiler ban had influenced their decision.

52% said that they were not aware of any news stories while 27% said they had seen the coverage but were still happy to install a new boiler. 15% said that they had been put off buying a new boiler because of the news.

David Holmes adds:  “It’s surprising that despite a lot of media coverage, plans to ban boilers are clearly not seeping through to the public. Even when they are, it seems the majority of customers want to stick with what they know. If we want to achieve carbon emission targets and change customer behaviour, a rethink on strategy is a must and this needs to include a viable alternative that is both affordable and realistic.

“It is clear that the government has a lot to do to convince and incentivise the public to change their thinking on heating their homes.”

For more about BoilerGuide, please visit: Boiler Guide

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