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If you missed the industry’s reaction on Twitter to The Sunday Times article slamming plumbers and the industry for the problem of frozen condensate during the recent ‘snowmagadden’, we’ve selected a few tweets written by plumbing and heating engineers that sum up the range of opinions.
You can read The Sunday Times article by clicking here.
You can also read a letter written by Kevin Wellman, CEO of the CIPHE, identifying holes in the Times article by clicking here.
HHIC has also issued a statement on the matter. You can read that letter here.
Todays article in @thesundaytimes
I attended the meeting at the HHIC and it was a positive experience not an embarrassment
There aren’t enough characters for me to respond to the article but I’d like this to be a platform for the hard working, honest plumbers of the UK to respond pic.twitter.com/MPDHrqQq3A
— P B Plumber (@pbplumber) April 1, 2018
I’ve kept it to 300 words as apparently thats the absolute limit of human attention now.https://t.co/4a2AYFY4KU
If you have any thoughts or critique on the blog or new website (bearing in mind I’m here to pay my mortgage) then it’d be great to hear from you. Cheers
— Green Albion Ltd (@GreenAlbionLtd) April 11, 2018
Only just seen this, what a load of shit. I hate winter; the relentless breakdowns, 7 days a week. Furthermore, I don’t capitalise on the vulnerable, on Thurs 1st March I received over 40 frozen condense calls, advised every one of them FREE OF CHARGE. 🤬 pic.twitter.com/Z1I03TVbqL
— Gavin Yeoman (@Gavlarrr1978) April 4, 2018
So again it looks like the good engineers get the bad press, we fit condenses like that so we can cash in during the winter?
Change the laws and clamp down to stop illegal shit installs taking place. Then and only then will standards start to improve.
— Julian Hearn (@juhearn1) April 3, 2018
Unfortunately the media just seems to enjoy painting a picture of plumbers as only been interested in raking in the money.If this was the case I would have left the trade a long time ago. The rewards dont always match the effort….
— Mike Walsh (@MwGasServices) April 2, 2018
This article sends me mad. I have hundreds of customers and it happened twice and with oil it does not even stop the boiler just makes a bit of a mess! We should all be praised for how many people we got warm again over the phone to , for FREE!!
— B.O.B.S. Ltd (@bartonburners) April 2, 2018
What do they expect some one to get out of bed at 11.59 at night come to another’s house to get the heating and hot water on for £20 what does the average @TheGardianNews journalist get to visit a job ???? This artical angers me and this is hard to do
— john wood plumbing (@john_plumbing) April 2, 2018
I spent the 2 days on the phone getting people to send me photographs and talking them through it. Around 30 all FOC. Then I walked a mile to fix two boilers. This article stinks pic.twitter.com/V1l6xeA50c
— Green Albion Ltd (@GreenAlbionLtd) April 2, 2018
Any mention of the greedy larger contract wheeling companies continuously letting customers down with lengthy attendance delays or simply not answering their phones?
— RAW Heating&Plumbing (@RawHeating) April 2, 2018
Everyone was busy and everyone gave free advice in an effort to help people help themselves! Tabloid editors need to revisit a dictionary and re-equate themselves with the meaning of three words: journalism, truth and integrity!!!
— Rob Berridge EngTech MCIPHE (@HeatingConsult) April 2, 2018
Terrible article @thesundaytimes you have let yourself down again, but thank you for praising us all for keeping the nation warm instead of accusing us of overcharging homeowners… oh wait 🤔
— I.R.B Heating (@irbheating) April 2, 2018
I love the way these articles make things seem so simple! Because of articles like this, I had 4 customers call me after 3 hours of pouring boiling water over what they thought was the condensate (it was the gas pipe) …
— GHSLondon (@GHS_London) April 2, 2018
And one who poured water down the flue of his non condensing boiler! We’re not always being paid for our labour, my rates take into account my knowledge and experience above anything else!
— GHSLondon (@GHS_London) April 2, 2018
What makes me laugh, is that the newspaper is suggesting that plumbers are deliberately installing this was so they can “cash in” when the condensate freezes! As we are dealing with exceptional weather when these freeze its hardly cashing in. Never mind sensationalism sells🙄
— Russell Armstrong (@RussThePlumber1) April 2, 2018
Also just to correct the @thesundaytimes on their sloppy journalism using the term “illicitly fitted” this would suggest the installation is illegal, well it is not, there is no legal requirement to insulate external condense pipes, see here https://t.co/385YTv3V55
— Vietec Heating (@VietecHeating) April 2, 2018
Absolutely degrading to all the decent hard working and fair plumbers on Twitter. Throughout that whole icy episode all the tweets I saw were from you guys telling people not to worry. Your boilers not broken, just pour hot water over the condensate as it’s frozen#FakeNews pic.twitter.com/xUw8PJf106
— Pure electric ltd (@PureElectricLtd) April 2, 2018
When we were giving free advice over the phone all day it got one sentence in the Sunday Times. Sensationalist, scaremongering rubbish! 😡😡😡
— Women Plumbers (@Stopcocks) April 2, 2018