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Installers of Worcester Bosch heating products can now take advantage of the company’s new Virtual Tech service which enables installers to virtually speak to the company’s technical support team in real time. The video calling platform is simple to use, with installers just needing to provide their specialist installer number to receive a text from the company and create a link. A video stream can then be generated with the Worcester’s tech support team where the installer will be able to move their smartphone screen around the boiler or product in question to show the issue.
Thomas Robinson, technical support manager at Worcester Bosch, says: “The launch of Virtual Tech will offer installers the backup they need when out in the field, while also helping to answer and resolve any product or servicing queries within moments. We hope this will help installers save time when with customers with our advisors identifying what the issue may be in real time.”
Virtual Tech is a free platform open to all installers that call Worcester’s Tech support line and is available on both Android and IOS devices. To find out more about the platform and how to use it, head to the Worcester Bosch website: https://www.worcester-bosch.co.uk/professional/support