Wolseley issues operations update

Wolseley has released updated information on branch operations and how it is working to support the installers who carry out essential work under a nationwide lockdown.

The merchant states that its priority is to operate its branch and distribution network, and support services, in a way that ensures customer and colleague safety first and foremost:

• As of Wednesday 25 March 2020, Wolseley will reduce opening hours from 7.30am to 3.30pm Monday to Friday. Orders can still be placed for delivery overnight.
• From this weekend coming (Saturday 28 March 2020), branches will be closed on Saturdays (Plumbing & Heating, Building Services & Cooling branches).
• The customer support centre will continue with its current hours (7.30am to 8pm Monday to Friday, 8am to 5pm Saturday and 10am to 1pm Sunday). The website remains open 24-7 and Distribution Centres continue to operate safely to fulfil essential orders.
• Trade counter doors will be closed; however pre-orders can be collected from the safest point on the site. Please refer to specific instructions at the local branch to inform Wolseley of your arrival, and the location of the temporary collection point which enables maximum social distancing.
• Customers should call ahead to confirm collection time and ensure strict adherence to social distancing rules.
• A number of branches have been closed, as detailed below.

Installers can place orders and check stock availability by visiting the website (www.wolseley.co.uk)
contacting a branch by phone
contacting the Customer Support Centre on 0344 891 0196